Return

Return & Refund Policy

Effective Date: 2/2/2026

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

How to Initiate a Return

Please contact us at support@rbl612.com within 7 days of receiving your order.

Include in your email:

• Your order number
• Reason for return
• Photos of the item(s) and any defects or issues (if applicable)

Return Process

• We will review all return requests within 5-7 business days.
• If your return is approved, we will provide you with a return address and detailed instructions.
• Important: Do not send items back without receiving confirmation and return instructions from our team. Unauthorized returns will not be accepted.

Return Requirements

To be eligible for a return, items must be:

• Unused, unworn, and unwashed
• In original condition with all tags attached
• Free from stains, damage, or alterations

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product, etc.).

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Custom or personalized items
• Items damaged by the customer
• Items returned more than 7 days after delivery

Refunds

• Approved refunds will be processed within 7-10 business days of receiving your returned item.
• Refunds will be issued to the original payment method used at checkout, in the same currency.
• Shipping costs are non-refundable (except in cases of our error).

Order Cancellations

• Orders can only be canceled while they are still being processed (before shipment).
• Once an order has shipped, it cannot be canceled, but our standard return policy applies.
• To request a cancellation, please email us immediately at support@rbl612.com.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us at support@rbl612.com within first 3 days of delivery
• Include photos showing the issue
• We will provide a prepaid return label or issue a replacement/refund at no additional cost to you

Lost or Delayed Packages

• If your package has not arrived within the estimated delivery timeframe, please contact us at support@rbl612.com.
• Claims for lost packages must be submitted within 7 days of the estimated delivery date.
• We will work with our shipping carrier to locate your package or provide a resolution.

Questions?

If you have any questions about our return policy, please don't hesitate to reach out to our customer service team at support@rbl612.com. We're here to help!